What Kind of Persona is Preferred: The Effect of Intelligent Voice Communication Modes on Consumers’ Brand Attachment

Qi Haifeng, Yu Hui,Fei Hongping

Journal of Marketing Science ›› 2023, Vol. 3 ›› Issue (4) : 22-40.

PDF(10818 KB)
PDF(10818 KB)
Journal of Marketing Science ›› 2023, Vol. 3 ›› Issue (4) : 22-40.
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What Kind of Persona is Preferred: The Effect of Intelligent Voice Communication Modes on Consumers’ Brand Attachment

  • Qi Haifeng, Yu Hui,Fei Hongping
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Abstract

With the popularity of intelligent products, more and more consumers can have personalized and diversified product experiences. Focusing on the anthropomorphism of intelligent products, this paper discusses the influences of different modes of intelligent voice communication on consumers' brand attachment. Based on the communication modes obtained from qualitative interviews, two experiments are designed and show that partner communication mode can stimulate consumers' brand attachment more significantly than servant communication mode can, and the para-social interaction between consumers and intelligent products explains its internal mechanism. In addition, brand personality plays a moderating role. According to the above conclusions, the research provides relevant management suggestions.

Key words

intelligent voice communication , , anthropomorphic marketing , , brand attachment , , para - social interaction , , brand personality

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Qi Haifeng, Yu Hui,Fei Hongping. What Kind of Persona is Preferred: The Effect of Intelligent Voice Communication Modes on Consumers’ Brand Attachment[J]. Journal of Marketing Science. 2023, 3(4): 22-40
PDF(10818 KB)

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