The Impact of Sales Force Investment on Enterprise Digital Transformation—From a Resource Perspective

Zhang Caishi,Liu Yi

Journal of Marketing Science ›› 2024, Vol. 4 ›› Issue (3) : 37-55.

PDF(9654 KB)
PDF(9654 KB)
Journal of Marketing Science ›› 2024, Vol. 4 ›› Issue (3) : 37-55.
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The Impact of Sales Force Investment on Enterprise Digital Transformation—From a Resource Perspective

  • Zhang Caishi,Liu Yi
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Abstract

Although digital transformation is usually associated with technology, it is fundamentally a marketing concept. However, the role of marketing departments in enterprise digital transformation has been rarely studied. Based on the data of Chinese Shanghai and Shenzhen A-share listed firms from 2011 to 2020, this study examines the mechanisms underlying the impact of sales force investment on enterprise digital transformation. The empirical study indicates that: firstly, there is an inverted U-shaped relationship between sales force investment and digital transformation; secondly, the process analysis of digital transformation indicates that the inverted U-shaped relationship between sales force investment and digital transformation will be weakened when the government digital attention is low, marketing absorptive capacity is high, financial flexibility is high; thirdly, the impact mechanism reveals that the relationship between sales force investment and digital transformation is partial mediated by corporate competition orientation and risk-taking level. This paper provides new insights for understanding the important role of marketing department in promoting the development of digital economy in the digital era.

Key words

sales force investment, digital transformation, government digital attention, marketing absorptive capacity, financial flexibility

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Zhang Caishi,Liu Yi. The Impact of Sales Force Investment on Enterprise Digital Transformation—From a Resource Perspective[J]. Journal of Marketing Science. 2024, 4(3): 37-55
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