AI and Human, How to Match Manufacturing Stories and Service Stories?An Experimental Study on Brand Stories

Zhou Zhimin, Zhang Shaojie, Wu Yuhong

Journal of Marketing Science ›› 2025, Vol. 5 ›› Issue (1) : 79-95.

PDF(695 KB)
PDF(695 KB)
Journal of Marketing Science ›› 2025, Vol. 5 ›› Issue (1) : 79-95.
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AI and Human, How to Match Manufacturing Stories and Service Stories?An Experimental Study on Brand Stories

  • Zhou Zhimin, Zhang Shaojie,Wu Yuhong
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Abstract

More and more companies are building brands through storytelling. However, few studies have divided brand stories into manufacturing stories and service stories, and explored the effect of brand stories with AI and human as the protagonist of the story. Based on fit theory, this paper discusses the interaction effect of brand story type (manufacturing vs. service )and story subject ( Al vs. human) on consumers' brand attitude and its internal influence mechanism. Through three experiments to test the research hypothesis, the results show that: for the manufacturing story, consumers have a more positive brand attitude towards the brand story with Al as the protagonist, while for the service story, consumers have a more positive brand attitude towards the brand story with human as the protagonist; the interaction effect of brand story type and story protagonist on brand attitude is mediated by brand story trust. This study enriches the relevant theories of brand story, and provides practical enlightenment for brand story marketing.

Key words

brand story / story type / story subject / Al / brand attitude

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Zhou Zhimin, Zhang Shaojie, Wu Yuhong. AI and Human, How to Match Manufacturing Stories and Service Stories?An Experimental Study on Brand Stories[J]. Journal of Marketing Science. 2025, 5(1): 79-95
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