How to Achieve Customer-enterprise Value Co-creation in Manufacturing Servitization Transformation: An Empirical Study Based on Value Proposition Fit

Yun Lexin,Dong Xiaoyu,Su Xinyu

Journal of Marketing Science ›› 2026, Vol. 6 ›› Issue (1) : 116-133.

PDF(9634 KB)
PDF(9634 KB)
Journal of Marketing Science ›› 2026, Vol. 6 ›› Issue (1) : 116-133.
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How to Achieve Customer-enterprise Value Co-creation in Manufacturing Servitization Transformation: An Empirical Study Based on Value Proposition Fit

  • Yun Lexin,Dong Xiaoyu,Su Xinyu
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Abstract

This article explores how manufacturing enterprises can achieve customer-enterprise value co-creation starting from the alignment of value propositions from the perspective of customer and enterprise value co-creation. During the research process, software such as SPSS and AMOS were used for validation analysis. Research has found that: (1) The process of value co creation in the manufacturing industry starts with the alignment of value propositions, and both functional and perceived alignment contribute to the development of customer-enterprise value co-creation, providing impetus for value co-creation activities and enhancing the performance of value co-creation between customers and enterprises; (2) The interaction between customer enterprises plays a partial mediating role, while dynamic capabilities play a moderating role in customer-enterprise interaction and customer enterprise value co-creation performance. The research results supplement the shortcomings of quantitative research methods in previous studies on this topic, and provide a more scientific and complete interpretation of the value co creation mechanism of enterprises in the process of service-oriented development.

Key words

manufacturing servitization; value proposition fit; value co-creation; customer-enterprise interaction; dynamic capabilities

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Yun Lexin,Dong Xiaoyu,Su Xinyu. How to Achieve Customer-enterprise Value Co-creation in Manufacturing Servitization Transformation: An Empirical Study Based on Value Proposition Fit[J]. Journal of Marketing Science. 2026, 6(1): 116-133

Funding

国家自然科学基金面上项目(72172110、72072135、72472123)
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