The Influence of Artificial Intelligence Robot Role on Employees' Preference for Self-improvement Products

Yao Qi, Li Na, Wang Chenglu, Wan Qiuyan

Journal of Marketing Science ›› 2026, Vol. 6 ›› Issue (1) : 55-75.

PDF(11518 KB)
PDF(11518 KB)
Journal of Marketing Science ›› 2026, Vol. 6 ›› Issue (1) : 55-75.
Research Papers

The Influence of Artificial Intelligence Robot Role on Employees' Preference for Self-improvement Products

  • Yao Qi, Li Na, Wang Chenglu, Wan Qiuyan
Author information +
History +

Abstract

Artificially intelligent robots are widely used in various industries due to their superior efficiency. Based on role transformation theory and consumption compensation logic, this thesis explores the influence mechanism and boundary conditions of AI robot roles on employees’ reference for self-improvement products through five experiments. The study shows that there is a significant difference in the effects of AI robot roles (substitute vs. assist) on employees’ self-improvement product preferences, with employees having higher self-improvement product preferences under the substitute role (vs. assist role) condition; role ambiguity and self-identity threat play a continuous mediating effect; implicit personality moderates the effects of AI robot roles on employees’ self-improvement product preferences, compared to incremental theorists, entity theorists have lower preference for self-improvement products in the alternative role condition. This thesis enriches the literature on the impact of intelligent robot roles on employees’ psychological states and their consumption behaviors, and provides practical insights into the management of employees’ mentality and the improvement of self-improvement products’ marketing performance in companies applying artificial intelligence robots.

Key words

AI robot roles; self-improvement products; role ambiguity; self-identity threat; implicit personality

Cite this article

Download Citations
Yao Qi, Li Na, Wang Chenglu, Wan Qiuyan. The Influence of Artificial Intelligence Robot Role on Employees' Preference for Self-improvement Products[J]. Journal of Marketing Science. 2026, 6(1): 55-75

Funding

国家自然科学基金项目(72172021、72442017)、重庆市人才计划项目(cstc2024ycjh-bgzxm0093)、广东省哲学社会科学规划项目(GD25CSG39)和重庆交通大学科研创新项目(2024S0122)资助
PDF(11518 KB)

Accesses

Citation

Detail

Sections
Recommended

/