Unethical Pro-organizational Behavior of Manufacturers’ Salespeople in Marketing Channels: Multi-level Determinants and Effect on Distributors’ Trust

Zhang Chuang,Liu Mengxiao

Journal of Marketing Science ›› 2026, Vol. 6 ›› Issue (3) : 78-98.

PDF(1016 KB)
PDF(1016 KB)
Journal of Marketing Science ›› 2026, Vol. 6 ›› Issue (3) : 78-98.
Research Papers

Unethical Pro-organizational Behavior of Manufacturers’ Salespeople in Marketing Channels: Multi-level Determinants and Effect on Distributors’ Trust

  • Zhang Chuang,Liu Mengxiao
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Abstract

In marketing channels, the unethical pro-organizational behavior of manufacturers’ salespeople can negatively impact channel partners and even the entire channel system. However, research on the antecedents and consequences of such behavior remains limited. Drawing on the individual ethical decision-making model and attribution theory, this study constructs a conceptual model to examine the antecedents of unethical pro-organizational behavior among manufacturers’ salespeople and its impact on distributors’ trust. We empirically tested the hypotheses by collecting primary survey data from matched triads of manufacturer sales managers, manufacturer salespersons, and distributor managers. This study finds that deontological factors-manufacturer ethical values and relational norms-can mitigate unethical pro-organizational behavior, while teleological factors-manufacturer outcome control and relative dependence-respectively promote and inhibit such behavior. Such unethical behavior by salespeople reduces distributors’ trust in the manufacturer, and distributors’ attribution moderates this negative effect. Finally, this study concludes with an analysis of the theoretical significance of the research and its practical implications for channel management practices.

Key words

unethical pro-organizational behavior;channel relationships;trust;individual ethical decision-making;attribution

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Zhang Chuang,Liu Mengxiao. Unethical Pro-organizational Behavior of Manufacturers’ Salespeople in Marketing Channels: Multi-level Determinants and Effect on Distributors’ Trust[J]. Journal of Marketing Science. 2026, 6(3): 78-98

Funding

国家社会科学基金(21&ZD120)和国家自然科学基金项目(72172026)
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