负面评论首页效应:追评数量和评论深度的影响

杨德锋, 雷蜀豫, 姚卿, 古晨妍, 孙彧

营销科学学报 ›› 2022, Vol. 2 ›› Issue (1) : 123-141.

PDF(11417 KB)
微信公众号
PDF(11417 KB)
营销科学学报 ›› 2022, Vol. 2 ›› Issue (1) : 123-141.
研究论文

负面评论首页效应:追评数量和评论深度的影响

  • 杨德锋, 雷蜀豫, 姚卿, 古晨妍, 孙彧
作者信息 +

The Negative Review First-page Effect:The Influences of the Number and Depth of Additional Reviews

  • Yang Defeng, Lei Shuyu,Yao Qing,Gu Chenyan,Sun Yu
Author information +
文章历史 +

摘要

在对在线评论的研究领域,较少有学者关注在线评论的顺序偏差方面。 在前人对产品主页上的第一条评论的效应研究的基础上,本文将探讨负面评论首页内容对产品销量的影响。 根据对387个淘宝网上的产品主页上的1161条负面评论首页数据的分析,本文发现,产品差评率和负面评论首页追评量对产品销量具有显著的负向影响作用。 负面评论首页追评深度和负面评论首页卖家回复深度对负面评论首页追评量与产品销量之间的关系具有正向调节作用,而负面评论首页追评深度和负面评论首页卖家回复深度对产品差评率与产品销量之间的关系具有负向调节作用。 这一研究结果一方面揭示了负面评论首页内容对消费者购买决策的重要影响作用,另一方面拓展了有关在线评论顺序偏差和第一印象偏差的研究,为研究者提供了一个新的研究方向。

Abstract

In the research of online reviews, few scholars pay attention to the order bias of online reviews.  Based on previous studies on the effects of the first consumer review on the producfs home page, this article explores the influence of negative reviews on the first page on product sales.  Based on the analysis of 1161 negative reviews on the home pages of 387 Taobao products ,this article finds that the number of the negative reviews' additional reviews on the first page and the negative reviews rate have significant negative impacts on product sales.  The additional review depth and the seller reply depth of the negative  reviews on the first page have positive moderating effects on the relationship between the number of the negative reviews' additional reviews on the first page and product sales.  The additional review depth and the seller reply depth of the negative reviews on the first page have negative moderating effects on the relationship between the negative reviews rate and product sales.  On the one hand, this finding proves the existence of the important influence of the negative reviews' contents on the first page on consumers' purchase decisions.  On the other hand, it expands the research realm of the order bias and the first impression bias of online reviews, providing researchers with a new research direction.

关键词

负面评论首页内容, 追评数量, 评论深度, 卖家回复深度, 顺序偏差, 产品销量

Key words

negative review content on the first page,additional review, review depth,seller reply depth,order bias,sales

引用本文

导出引用
杨德锋, 雷蜀豫, 姚卿, 古晨妍, 孙彧. 负面评论首页效应:追评数量和评论深度的影响[J]. 营销科学学报. 2022, 2(1): 123-141
Yang Defeng, Lei Shuyu,Yao Qing,Gu Chenyan,Sun Yu. The Negative Review First-page Effect:The Influences of the Number and Depth of Additional Reviews[J]. Journal of Marketing Science. 2022, 2(1): 123-141

基金

国家社会科学基金(19BGL102)

PDF(11417 KB)

Accesses

Citation

Detail

段落导航
相关文章

/