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营销科学学报
人工智能预防性补救对顾客满意度的影响研究
刘汝萍，梅杰，吕林祥
The Impact of Artificial Intelligence Preventive Service Recovery on Customer Satisfaction
Liu Ruping，Mei Jie，Lv Linxiang
营销科学学报 . 2026, (2): 40 -56 .